Refund Policy

Refund rights are provided for in the Competition and Consumer Act 2010 ("the Act"). Boomeringo Pty Ltd (ACN 166 657 932) ("Boomeringo" "us" "we" "our") is a service provider for the purposes of the Act which means that we must satisfy the following guarantees:

  • (i) provide services with due care and skill
  • (ii) our services must be fit for any specified purpose (express or implied)
  • (iii) the services must be provided within a reasonable time (where no time is set).

If we fail to provide our services in accordance with these guarantees then you may be entitled to a refund.

When we will provide a refund

You are entitled to a refund when there is a major problem with our service or the problem cannot be fixed. In these circumstances you can choose to:

  • (i) cancel our services and get a refund or
  • (ii) continue to use our services and be compensated for the difference in the value.

A problem will be considered major when:

  • (i) you would not have used the service if you had have known about it,
  • (ii) the services are substantially unfit for their purpose and cannot be fixed easily within a reasonable time,
  • (iii) the services do not satisfy a specific purpose that you asked for and cannot be fixed easily within a reasonable time or
  • (iv) the provision of the services creates an unsafe situation.

The amount of the refund payable to you depends upon the extent that the services provided to you were unsatisfactory.  Any refund will be limited to the cost of services not yet provided but paid for, and the cost of the unsatisfactory portion of the services.  For example, if you have paid an annual subscription in advance, you will be refunded only for the period of time that you could not access the Site.

Where there is a minor problem a refund is not automatically available to you. Boomeringo has the opportunity to fix the problem first. If we choose not to rectify the problem, or we fail to rectify the problem within a reasonable period you may:

  • (i) cancel our services and get a refund or
  • (ii) arrange for a new provider to rectify the issue for which we pay their reasonable expenses.

When we will not provide a refund

We will not provide a refund if you change your mind about the provision of services. We will also not provide a refund if there is a minor issue with our services. You must first provide us with the opportunity to rectify the issue. If we rectify the issue, you are not entitled to a refund. Examples of when we will not pay a refund are:

  • (i) where you have only utilised the free subscription,
  • (ii) where there is third party interference on your system which interferes with the service,
  • (iii) where there are losses our outages arising from your internet service provider.

How to request a refund

All requests for a refund must be made in writing to Your request must contain the following information:

  • (i) Confirmation of your subscription payment
  • (ii) Details about the problem that has occurred, including dates and a description of the issue,
  • (iii) Details about any steps that you have taken in relation to the problem, and
  • (iv) Your contact details.

We may need to contact you to discuss your concerns or obtain more information from you. We may also need to access your account with us in order to deal with your complaint or fix the problem. We will endeavour to deal with your request within seven days of receiving it.

Please contact us if you have any queries in relation to this policy.